Shipping policy

At Rugby Forge, we are committed to delivering your order safely and efficiently. We offer free worldwide shipping on all orders.

Order Processing

Orders typically require 3–5 business days to be processed before shipment.

Processing time includes order verification, quality checks, packaging and preparation for dispatch. Orders are not normally processed on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.

Estimated Delivery Time

After your order has been processed and dispatched, delivery typically takes 5–14 business days.

Please remember:

Processing time: 3–5 business days
Shipping time after dispatch: 5–14 business days
Total estimated time from ordering to delivery: 8–19 business days

Delivery estimates begin from the date of dispatch, not the date the order was placed.

Delivery may occasionally take longer because of customs inspections, carrier disruptions, public holidays, severe weather, remote delivery locations or other circumstances outside our reasonable control.

Order Tracking

Tracking information will be sent to the email address provided at checkout once your order has shipped.

Tracking updates may require 2–5 business days to appear after dispatch. During international transit, tracking may temporarily stop updating until the parcel reaches the destination country or is transferred to a local delivery carrier.

Some international shipments may receive a separate local tracking number after arriving in the destination country.

Customs Duties and Taxes

Free worldwide shipping covers the cost of standard delivery only.

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country. Unless these charges are expressly included at checkout, they are the customer’s responsibility.

Rugby Forge does not control customs charges and cannot predict their amount. We recommend contacting your local customs authority if you require further information before ordering.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact support@rugbyforge.com as soon as possible. We will attempt to update the address, but changes cannot be guaranteed after an order has entered processing or been dispatched.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility, to the extent permitted by applicable law.

Separate Shipments

Orders containing multiple products may occasionally be shipped in separate packages. If this happens, packages may arrive on different dates and may have separate tracking numbers.

You will not be charged additional shipping fees when we divide an order into multiple shipments.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please:

Review the tracking information.
Check that the delivery address is correct.
Contact the local carrier if the parcel has reached your country.
Email support@rugbyforge.com with your order number.

We will help investigate the shipment with the delivery provider. Although we cannot control delays caused by carriers, customs or events outside our control, this does not affect any mandatory consumer rights you may have.